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AirAsia has announced it will offer refunds to aff

first_imgAirAsia has announced it will offer refunds to affected customers after incorrectly levying the Passenger Movement Charge (PMC) to children under 12 years old on certain flights from Darwin to Bali between December 2010 and September 2017.Children under the age of 12 are exempt from the PMC under the Passenger Movement Charge Collection Act 1978, and the ACCC raised concerns with AirAsia following media reports of its charges in September. “Some AirAsia customers have been incorrectly charged for a levy of up to $60 that did not apply. Affected customers should contact AirAsia to obtain a refund for that charge,” ACCC Deputy Chair Dr Michael Schaper said.“AirAsia has acted quickly to address the error and has committed to providing refunds within 21 days of receiving supporting documentation from affected customers. The ACCC will monitor the refund process.” Affected customers should have received an email from AirAsia by Friday 3 November 2017. Any customers who think they have been affected by this conduct but have not received a notification should contact AirAsia directly.AirAsia has identified around 9,700 customers that have been affected by the conduct.AirAsia advises that claims should be submitted by email to [email protected] Darwin Airport ACCCAirAsiaairlinespassengersPMC refundlast_img read more